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Policies

Policies

Welcome to Kart City Performance Online!  We are a mail order company only and do not have a retail store.  If you are local and would like to pick up your order or race engine, please call ahead of time and set up an appointment.  Thank You!

Order and Tech Support Phone Hours

(260) 431-4659

Monday - Thursday 9-6

Friday 9-4

Sat-Sun (Not Available)

You can also email us at -- kartcityperformance@outlook.com

Online Orders

Orders placed before 11:00am eastern time will ship same day.  This excludes race engines, and or parts that require specialty blueprinting....race heads, race carbs, ect.  The approximate ship times are posted by these items on our site.

Shipping and Shipping Charges

Shipping charges are the customers responsibility.  We will let you know the shipping charges for phone orders when the order is placed.  Online orders will have shipping charges calculated at check out.  We use UPS as our shipping carrier.  You will have the option at check out to ship Ground, 3-Day Select, 2-Day Air, or Next Day Air Saver.  The prices for these different options will be displayed for you to choose from at checkout.

**Orders placed before 11:00am Eastern Time M-F will ship same day.

***At this time, we do not accept or ship international orders.***

Credit Cards / Payments

We accept Visa, Mastercard, Discover, and American Express credit or debit cards.

We also accept paypal.

Backorders or Out of Stock Items

We do not backorder items.  If we are out of a product you ordered, we will contact you before your order ships and let you know which product is out of stock.

Return Policy

All returns must be made within 15 days of purchase and are subject to a 5% restocking fee unless the return is a result of our error.  All returned items must be unused and in new condition.  We will also need a copy of your invoice with the return.  If you have a return or question please call us at (260) 431-4659.

 

 Thank You for doing business with Kart City Perfomance!